ITIL 4 Specialist: Collaborate, Assure and Improve

This 3-day ITIL 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4 s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Global Knowledge ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:

1. Introduction to the CAI practices
2. Relationship Management (RSM)
   
   • Introduction to Relationship Management (RSM)
   • Value Streams and Processes
   • Organizations and people
   • Information and Technology
   • Partners and suppliers
   • Capability development
3. Supplier Management (SM)
   
   • Introduction to supplier management
   • Value streams and processes
   • Organizations and people
   • Information and Technology
   • Partners and suppliers
   • Capability development
4. Service level management
   
   • Introduction to service level management
   • Value streams and processes
   • Organizations and people
   • Information and Technology
   • Partners and suppliers
   • Capability development
5. Continual improvement
   
   • Introduction to continual improvement
   • Value streams and processes
   • Organizations and people
   • Information and Technology
   • Partners and suppliers
   • Capability development
6. Information security management
   
   • Introduction to Information security management
   • Value streams and processes
   • Organizations and people
   • Information and Technology
   • Partners and suppliers
   • Capability development

Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.

Candidates taking the ITIL 4 Specialist: Collaborate, Assure and Improve qualification.