CLWXCALL - The Essentials of Webex Calling 1.0

The Essentials of Webex Calling (CLWXCALL) course is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup.

This training also earns you 18 Continuing Education (CE) credits toward recertification.

Webex Overview

• Webex Meetings
• Webex Messaging
• Webex Calling

Webex Control Hub Overview and Monitoring

• Webex Control Hub Overview
• Webex Control Hub Monitoring

Webex Control Hub Management

• Management Overview
• Account and Organization Settings

Webex Control Hub Services

• Webex Services
• Webex Cloud-Connected Unified Communications Services
• Hybrid Services

Methods to Add Users to Webex Control Hub

• Add Users Manually
• Add Users with a CSV File
• Claim Existing Users
• Directory Management
• User/Contract Synchronization

Methods to Add Devices to Webex Control Hub

• Add the Unified IP Phone to Webex Control Hub
• Add Webex Endpoints to Webex Control Hub

Admin-Configurable Webex Calling Features

• Auto Attendant
• Call Park
• Call Queue
• Call Pickup
• Hunt Group
• Paging Group
• Other Admin-Configurable Features

User-Configurable Webex Calling Features

• Anonymous Call Rejection, Call Waiting and Do Not Disturb
• Selective Calling
• Call Forwarding, Call Notification, Single Number Reach and Priorty Alert
• Sequential Ringing and Simultaneous Ringing

Webex Calling Public Switched Telephone Network Options

• Cloud-Connected PSTN (CCP)
• Cisco PSTN
• Premises Based PSTN (Local Gateway)

Routers Supporting Local Gateway

• Cisco Routers
• Third-Party Session Border Controllers
• Registration and Certificate-Based Local Gateways

Deployment Scenarios for Local Gateways

• Single Site with Local Gateway and PSTN GW/SBC Colocated
• Dedicated PSTN Gateway/Cisco Unified Border Element Variant (Preferred Option)
• Cisco Unified Communications Manager with Colocated PSTN Gateway/SBC and Local Gateway
• Cisco Unified Communications Manager with Dedicated PSTN Gateway (Preferred Option)
• Call Routing Across Multiple Local Gateways

Local Gateway and Cisco Unified Border Element with High Availability

• Local Gateway- High Availability Solution
• Limitations and Restrictions of the Local Gateway High-Availability Solution

Control Hub Settings for Webex Calling

• Locations
• Numbers
• Call Routing
• Gateway Settings

Router Settings for Webex Calling

• Security Settings
• Firewall and NAT Traversal
• Calling from Cisco Unified Border Element
• Calling to Local Gateway
• Calling from Local Gateway
• Calling to Cisco Unified Border Element

Webex Calling Troubleshooting

• Call Flows, Monitoring Tools and Troubleshooting Media Quality Issues for Webex Calling
• Testing and Troubleshooting Webex Calling

Attendees should meet the following pre-requisites:

• A basic understanding of unified communications
• A basic understanding of cloud-based unified communications solutions

Collaboration Administrators and Collaboration Engineers involved in the implementation of a Webex Calling solution.