logo


your one source for IT & AV

Training Presentation Systems Services & Consulting Cloud Services Purchase Client Center Computer Museum
Arrow Course Schedule | Classroom Rentals | Student Information | Free Seminars | Client Feedback | Partners | Survey | Standby Discounts
AWXCC - Administering Webex Contact Center
COST: $3995

03/17/25 | 10:00am - 6:00pm Virtual-Instructor Led
03/18/25 | 10:00am - 6:00pm Virtual-Instructor Led
03/19/25 | 10:00am - 6:00pm Virtual-Instructor Led
03/20/25 | 10:00am - 6:00pm Virtual-Instructor Led
Sign-In

Email

Password      Forgot your password?


New to System Source?


(You will be brought back once your account is created)
Or Call (410)771-5544 x5

Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment.

The lab environment includes a production Webex Tenant environment and provides each learner with the individualized resources available within Webex Contact Center to gain experience at an individualized pace. Since the training and Customers’ production environments are similar, the positive impacts of the knowledge gained in the course will be immediately beneficial to attendees as well as the Webex Tenant organization being maintained.

Course topics include setting up accounts, navigating the Contact Center Management Dashboard, configuring basic Contact Routing Flows to establish the customer experience, and performing day-to-day operational  tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, utilizing digital communication channels, and creating a typical Call Center operating environment for Agents and Supervisors that incorporate Monitoring, Recording, and Reporting capabilities.