Service Request Please fill out the required fields (*) and click submit. You will be asked to select your Manufacturer and enter Product Numbers in the manufacturers’ format. This will allow our Service Staff to better respond to your request. Thank you! *Indicates required field. Company:* Phone:* Address:* City, State, Zip:* Contact: E-mail:* Customer Reference #: Customer PO: Equipment: Location:* Please describe your Problem:* Please include as much detail as possible so we can better respond to your request. Select A Manufacturer:* Select A Manufacturer  HP-Compaq Dell IBM Epson Crestron AMX Samsung NEC Other Parts Fee: A $75 charge applies for warranty parts designated by the Vendor as an End User Replaceable Part (EURP) and installed by System Source technicians. A $35 charge applies for EURP parts installed by the client. A fee of $75 is charged if no warranty parts are used. Travel fee: For repairs to components without on-site warranty coverage, the travel fee to Cockeysville, Hunt Valley and Sparks is $35. The travel fee to Baltimore City, Anne Arundel, Baltimore, Carroll, Harford and Howard counties is $47. The fee to other areas is $59. Minimum hours: Presentation Systems repair fees are a minimum of 2 hours including 1 way travel. Serial Number:* Serial Number is defined as a 10 or 12 digit Alphanumeric value located on an HP-Compaq product. 12 digit serial number: 3J03DM75RC84 10 digit serial number: USV2510636 Product Number: HP-Compaq Product Number is defined as the characters to the left of a "-" or "#" of a standard shipping final part number. Shipping Final Number: AA666A#ABD or 123456-999 Product Number: AA666A or 1234567 Service Tag Number:* Service Tag Number is a 7 digit alphanumeric code, such as: 7D0TM41 Express Service Code: Machine Number:* - Machine Type is a 7 digit alphanumeric code such as 2366-8AU or 2675-BP1. Serial Number:* Serial Number is a 7 digit alphanumeric code such as 78CDRVY or KPRPPRC. Manufacture/Type: Model Number: Serial Number: Model Number: Serial Number: Model Number: Serial Number: Model Number: Serial Number: Model Number: Serial Number: Model Number: Serial Number: Why do we ask for Serial and Product Numbers? - We keep a service history on every machine we work on. By providing a serial number we can track the history of repairs made to your machine. Technicians frequently reference service history's for a variety of reasons. - Every time a service call is placed, we require the serial and product codes to identify your machines warranty status. You can always ask for us to check the warranty status before any service is performed. - Even when you know that your machine is out of warranty, it's a good idea to keep a record of which machines you have serviced, by providing us with the machines identifying codes.